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Driver Fatigue

My son had stopped at a red light when another car rear ended his car, the accident was clearly the other drivers fault. The other driver hasn’t responded to our messages left on her phone or to any of the letters we have sent. She no longer lives at the address she gave at the accident scene, however we do know where she is currently staying. We also used the Justice Departments, “Disputes Settlements Department” to get some kind of response from her but she has ignored them as well, so we were told there was nothing else they could do to help him.
We have been told even if he did take it to court, there’s no guarantee that he’s not going to get stuck with his legal costs. lf anybody has any ideas on what we should do next it would be most appreciated.